RICH BUSINESS MESSAGING

Currently, all Android handsets support RCS. The most common message inbox to use is the default Google Messages app. Users can download the Google Messages app on their own to use RCS.

Following is the procedure to check whether an Android device running on Google’s messaging app supports RCS.

• Open Google Messaging app on your phone
• Select the three dots on the upper right corner
• Click on Settings. If a menu item called Chat Features is visible, then the device is RCS-enabled.

RCS protocol enables real-time message receipts, high-resolution images, video, and audio. In addition, carousels and message reactions, are also supported.

With RCS messaging, we will provide you the reports of messages submitted to RCS Agent, delivered, read and clicked by the end user.

Enterprises can have a logo, banner, business name, description, contact number(s), email address, and website URL.

Suggestive replies and action buttons are the best ways to induce a conversation or action from the customer. A maximum of 11 suggestive actions/ replies can be placed in the suggestion chip list. While in case of Rich Card/ Carousel messages a maximum of 4 suggestion action/replies can be accommodated.

Types of suggestive actions supported are dial a number, view location, share location, open URL, create a calendar event.