Omnichannel basics

Everything you need to know about omnichannel customer service

Discover an unbeatable strategy to wow customers, improve relationships, build trust, and increase brand loyalty. It's easy when you know how!

Omnichannel vs. multichannel: differences, benefits, and examples

Put your customers first and make better data-driven decisions about marketing! Start by learning more about the multichannel vs. omnichannel divide. 

12 standout ways to improve customer experience and beat the competition

If you’re interested in future-proofing your organization, here's 12 surefire ways to upgrade communications to attract, delight, and retain customers. 

Omnichannel in action


increase in conversions

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reduction in time spent on calls

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SMS sent per month

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Next-level omnichannel

20 customer engagement tools your business needs

Using powerful, APIs, omnichannel customer engagement is within reach. Read our blog post and find out how to unify messaging, provide better support, and gain insights into customer habits! 

SMS marketing: What it is, how to use it, and best practices

Did you know that there’s an easy way to reach an audience of potentially billions? Use SMS as part of your omnichannel customer engagement strategy to keep the conversation going!

How to deliver a personalized CX: Tips and examples

Companies across the globe are using omnichannel strategies to improve CX and you can too! It's time to move conversations across platforms and interact with customers on their terms. 

Vertical omnichannel


Build a seamless omnichannel experience.

Engage customers on their own terms, on the channels they prefer and add value at every step of the journey.

Financial services

Communication solutions that pay off.

Build a next-level omnichannel solution to deliver experiences that are out of this world! 


The easiest way to connect with patients.

No matter the channel, stay focused on conversation and convenience for effective omnichannel medical care.


Make marketing meaningful with real-time conversations.

Automatic. Personal. Omnichannel. Engaging with customers is a challenge. But it doesn’t have to be so hard!

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Watch and learn

Conversational engagements at scale

Build omnichannel conversations across every touchpoint, from marketing to sales and customer support and boost conversion and customer loyalty with rich, personalized campaigns.

Your gateway to an omnichannel customer experience

Chat with customers on the channels they love... and expand reach, make it easy to buy, upgrade customer service, and strengthen relationships! What are you waiting for?

Bridging the gap between omnichannel marketing and CX

Gwen Lafage chats with Chad White from Oracle Marketing Consulting to discuss the importance of an omnichannel marketing approach and its impact on customer experience.

Omnichannel resources

The actionable guide to increasing customer loyalty with mobile messaging

Mobile messaging drives loyalty through personalized, engaging conversations, and frictionless experiences. Discover all the tips and tricks to make omnichannel work for you in this free guide.

The ultimate guide to conversational messaging channels

This guide breaks down everything you need to know about conversational messaging channels. Get started with your winning omnichannel customer engagement strategy today!

On-demand webinar: Omnichannel marketing innovation masterclass

Conversational channels offer a golden opportunity to convert more customers than ever before. Learn how to maximize the customer journey and start driving unmatched omnichannel engagement.

Dive deeper

Conversation API

Your gateway to omnichannel customer experience.

Verification API

Step up security, keep engagements flowing.

Contact Pro

First-class omnichannel support experience for your team and customers.

Sinch Engage

Every relationship starts with a conversation.


Lead the conversations with SMS — and more!


Stand out with personalized mobile messaging campaigns.

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Ready to go omnichannel?

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