Exigent Circumstances Requests - US/Canada only


This form is for use by U.S. and Canadian law enforcement agencies and emergency call centers in an exigent matter only. Exigent circumstances requests are monitored 24x7.

Sinch Voice does not provide traditional cell phone service. Phone numbers registered to Sinch Voice are NOT PINGABLE.

This form cannot be used for non-emergency requests. Non-emergency requests submitted via this form will not receive a response. 

For non-exigent matters that do not involve the immediate threat of death or serious bodily injury, please see our Law Enforcement Agency Support Guidelines.

Inteliquent, Inc. and its affiliates (operating under the Sinch Voice brand name) are primarily providers of wholesale communications services to other service providers, carriers, and resellers. We generally do not have end-user or subscriber information on file. In most instances our response to your exigent request will be limited to the identity of the service provider to whom we have assigned the number in question. You must contact the service provider for subscriber, call detail or IP address information. 

The officer submitting the request certifies the following:

  • The request pertains to circumstances that represent an immediate threat of death or serious bodily injury, for which your agency lacks sufficient time to obtain a subpoena, summons, court order, civil investigative demand, search warrant or production order (“Legal Demand”)
  • Your agency will provide a formal Legal Demand to Inteliquent as soon as you are able to do so after receiving Sinch Voice’s response
  • You are authorized to make this exigent circumstance request and to commit your agency to later provide the Legal Demand upon which Sinch Voice’s response is conditioned
  • The information provided is true and correct

For After Hours Exigent Circumstances

Please submit your request via this form. If you haven't received a response to the email address you provided within 15 minutes, only then call our Network Operation Center at 855-404-4768.

Submit an Exigent Circumstance Request

Please note Sinch Voice is not able to perform a GPS ping on a cell phone.

Exigent circumstance requests are monitored 24×7