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Sinch wins 2023 Adobe Digital Experience Technology Partner of the Year award – Customer Journeys

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Win together. At Sinch, it’s one of our core values that refers to creating meaningful impact for our customers as a team. Now normally, we’re talking about succeeding with other Sinchers, but we firmly believe in the idea that meaningful partner relationships are a big key to growing successfully – to winning together.

Partner of the Year award

So it is with great pride that we’re announcing that we’ve been recognized as the 2023 Adobe Digital Experience Technology Partner of the Year – Customer Journeys. This recognition is awarded to the Adobe global partner that delivered innovative customer experiences focused on reducing friction for customers, and who has demonstrated what it means to promote game-changing client experiences through state-of-the-art technology. 

“It’s gratifying to win this award which comes at a time when Sinch and Adobe are expanding its relationship,” said Petter Bengtsson, EVP, Enterprise & Messaging North America, Sinch.

At its core, Adobe empowers creativity. It’s in their DNA. Their game-changing innovations are redefining the possibilities of digital experiences, connecting content and data that are shaping the next generation of storytelling.

While the collaboration goes back further, Sinch signed its first partnership agreement with Adobe in 2019, supporting a variety of Adobe products and solutions through our Customer Communication Cloud. But in 2021, Sinch announced that Adobe Experience Cloud customers could drive interactions over conversational messaging channels without leaving Adobe Journey Optimizer. This was made possible through the flexibility of Sinch’s underlying omnichannel Conversation API.

“Sinch is dedicated to helping their customers create exceptional experiences across digital channels that drive loyalty throughout the customer journey and we are pleased to present Sinch with this award,” said Nik Shroff, Senior Director, Global Technology Partners at Adobe.

Sinch and Adobe: a fruitful partnership continues to grow

As a CPaaS Platinum level partner, Sinch offers messaging services through Adobe’s resell program. This means that Adobe can resell Sinch’s messaging products and services, which is beneficial for both companies and their customers.

“Sinch has a successful history of teaming up with Adobe and other leading cloud providers, delivering for its partners quality messaging and omnichannel solutions that create best-in-class mobile customer experiences,” said Bengtsson.

Adobe’s Digital Experience partner awards honor companies that have made leading contributions to Adobe’s business and have had a significant impact on customer success. Partners were recognized as part of Partner Day at Adobe Summit.


For more information about the award, check out the press release. Or to learn more about your gateway to omnichannel engagement, try Sinch’s Conversational API for free.