Type: Event: Sponsored
Type: Event: Sponsored
Type: Component Page
Type: Overview Page
Holiday season might as well be called the busy season for retail businesses! Like many brands, Picard, a French food company specializing in the manufacture and retail distribution of frozen products, decided to leverage the potential of RCS (Rich Communication Services) messages as part of its customer activation strategy during this time. Picard wanted to compare the performance of RCS…, Challenge: Placing Picard products at the heart of Christmas preparations for French households thanks to a unique experience, Picard fulfills 25% of its annual sales during the year-end holidays. Beyond the economic importance of the period, the holiday season is also a perfect opportunity to win new consumers and turn them into loyal ones by offering innovative products and a unique experience. There are many things to think about as the holidays approach: gifts, decorating the tree, and of course, the big holiday meal…, Solution: Creating an interactive, engaging conversational experience with RCS and Rich SMS, Picard called on Sinch to create an immersive and personalized experience for its customers, allowing them to prepare for the holidays with peace of mind. As such, Sinch and Picard built a conversational experience that supports customers in the creation of their holiday menu, accounting for things like diet, budget, and a desire (or lack thereof) to cook. RCS messaging was an obvious choice for…, , Results: Increased engagement over RCS — and hassle-free holiday meal prepping, The RCS holiday campaign saw a click-through rate 3x higher than that of Rich SMS. RCS enabled Picard to introduce their campaign in a compelling way by leveraging rich content directly in the messaging channel, which encouraged users to take the next step and create their personalized holiday menu quickly and seamlessly. Customer engagement was 42% higher with the RCS campaign even though the…
Type: Customer Story
New Service Hub integration builds on the company’s existing offerings, which connect marketing, support, and sales teams to SMS customers and prospects directly from the HubSpot platform , DENVER, Colo., USA and STOCKHOLM, Sweden – August 29, 2023 —, Sinch (Sinch AB (publ) – XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of…, Real-Time Communication:, Customers today expect instantaneous responses – especially when reaching out for support. Recent Sinch MessageMedia research found that 33% of customers expect an immediate response when digitally connecting with a brand; SMS can help businesses deliver prompt service, respond to urgent issues, and maintain real-time communication with customers, all within the Service Hub., Customer Engagement:, SMS messages have high open rates; using this channel for customer service can lead to higher engagement rates, more reliable delivery of critical updates and information, and more satisfied customers., Personalized Service:, With HubSpot's CRM capabilities and Sinch MessageMedia’s integration, businesses can personalize their SMS communications based on customer information and previous interactions, improving customer experience. This can lead to more effective, customer-centric service, and save teams time getting up to speed., Automation Opportunities:, With HubSpot's automation capabilities, businesses can automate certain SMS communications, such as appointment reminders, order updates, delivery reminders, and service updates. This helps businesses improve efficiency and consistency in their customer service., 360-Degree View & Centralized Communication History:, All SMS communications are logged within the same system as other customer interactions, providing support agents with a comprehensive view of each customer’s communication history, enabling them to deliver more informed and cohesive service. To learn more about Sinch MessageMedia’s capabilities, visit the team at INBOUND (Booth 20) in Boston, September 5-8, 2023 or explore the website here .
Type: News Article
Challenge: supporting young travelers across Europe, DiscoverEU is an initiative led by the European Commission (EC) that helps 18-year-old EU citizens discover Europe by train. Many are inexperienced, first-time travelers who sometimes need immediate help if they've missed a train, had a schedule change, etc. Supporting these travelers is costly, and staffing a large team of agents outside traditional office hours and across different time zones…, Solution: a real-time bot with live agent hand-off, To guarantee affordable, real-time support for young travelers, the European Commission worked with Sinch to develop a chatbot to answer the most commonly asked questions. With the implementation partner Campfire the European Commission created and launched the chatbot based on the AI product Chatlayer by Sinch . Campire supported here with its team of conversational designers, Natural…, Results: 24/7/365 support across Europe, The chatbot surpassed even the best expectations. In the first month alone, it solved 700+ questions and handed over around 150 questions to a live support agent. The chatbot now answers more than 80% of incoming requests, 24 hours a day, seven days a week, all year round.
Type: Customer Story
Version 6.1 - Date of release: 7 September 2023 These supplemental terms and conditions (“Supplement”) are part of an agreement for certain SINCH services (“Agreement”) between SINCH and Customer and apply solely to the SINCH services referencing this Supplement, including verification (“Service”) and not any other SINCH product or service. Capitalized terms are defined in the Glossary below.…, Part A – Legal Terms, A1. Services, A1.1. Service Provider Conditions and laws and regulations. Notwithstanding Section 4.1 of the GTC, Customer shall comply with all Service Provider Conditions, applicable legal and regulatory requirements and conditions, and all applicable industry guidelines relating to the Customer Data, Customer Services, Verifications or its use of the Service. If a Service Provider changes the Service…, A2. Compliance, A2.1. Requirements. The provisions of Sections 2.5 and 4.1(c) of the GTC shall apply equally to requests, directions and/or orders made or issued by any Service Provider. A2.2. Responsibility. SINCH may, in its sole discretion, require Customer to take primary responsibility for any request or enquiry made under Section A2.1 above relating to any Customer Service, Verification(s) or Customer Data…, Part B – Business Terms, B1. Customer Responsibilities, B1.1. Access and Connectivity SINCH Network connection. Customer is solely responsible, at its own expense, for establishing and maintaining its equipment, software, facilities, and its connection to the SINCH Network. SINCH Dashboard. SINCH may, in its sole discretion, provide Customer with access to any SINCH’s world wide web extranet interface (“SINCH Dashboard”) which access will enable…, B2. Commercial Terms, B2.1. Price Increases. Unless otherwise agreed in an Order Form, Sinch may modify any fees in its sole discretion upon written notice., Glossary, “Access Number” means a set of digits used to enable Verification. Access Numbers shall include ‘short-codes’ and ‘long-codes’ as applicable and will be used to enable SMS OTP Sender ID’s as well as call origination numbers for FlashCall and Phone Call Verification. “Customer Service” means a marketing, advertising, promotional or informational program or initiative, or other project, conducted…
Type: Legal page
Version 6.1 - Date of release: 7 September 2023 These supplemental terms and conditions (“, Supplement, ”) are part of an agreement for certain SINCH services (“, Agreement, ”) between SINCH and Customer and apply only to the SINCH services referencing or subject to this Supplement, including email services (“, Service, ” or “, Services, ”) as set forth in the applicable Order Form and not any other SINCH product or service. The Services will be subject to the Agreement except as otherwise and to the extent set forth herein. Capitalized terms are defined in the Glossary below. Capitalized terms not defined in this Supplement shall have the meanings ascribed to them in the General Terms and Conditions for SINCH Services (“, GTC, ”)., Part A – Legal Terms, A1. Services, A1.1. Service Provider Conditions and laws and regulations, . In addition to Customer’s obligations set forth in Section 4.1 of the GTC, Customer shall comply with all Service Provider Conditions including any applicable legal and regulatory requirements relating to the Customer Data or its use of the Service. If a Service Provider changes the Service Provider Conditions and/or the technical standards for the delivery of Service, SINCH may modify the…, A1.2. Supply of Services, . Customer shall bear sole responsibility for the acts, omissions or breaches of its Representatives with respect to the use of the Service, including but not limited to, the Customer Data. Customer shall promptly inform SINCH if it becomes aware of any violation of the terms of this paragraph., A1.3. Restrictions, . Customer shall not use the Service or permit the Service to be used: (a) in a manner that violates the Agreement, including this Supplement and the Service Provider Conditions, including, without limitation, any applicable law, regulation, industry guidelines, or code of practice, or that violates, infringes or misappropriates the rights of any third party; (b) to transmit any email or…, A1.4 Intellectual Property., (a) If Customer provides SINCH with Customer’s pre-existing Intellectual Property (“Customer IP"), then Customer hereby grants to SINCH, during the term of the applicable Order Form, a limited, worldwide, non-transferable, royalty-free, right and license (with right of sub-license where required to perform the Services) to use the Customer IP solely for the purpose of providing the Services.…, A1.5 Open-Source Software, . SINCH may use certain open-source software within its systems (for example Linux, OpenStack, and software licensed under the Apache, GPL, MIT or other open-source licenses, collectively “Open Source Software") and makes no representation or warranty whatsoever regarding any such software or with regard to any third party products or services which may be recommended for Customer’s consideration…, A1.6 Third Party Software, . SINCH may provide Third Party Software. Unless otherwise permitted by the terms of the applicable license you may not (i) assign, grant or transfer any interest in the Third Party Software to another individual or entity, (ii) reverse engineer, decompile, copy or modify the Third Party Software, (iii) modify or obscure any copyright, trademark or other proprietary rights notices that are…, A2. Compliance, A2.1. Security and Privacy., SINCH shall provide the Services in accordance with the security and privacy practices set forth at https://www.mailgun.com/security-privacy and any additional security specifications identified in the Order Form or this Supplement, as may be amended or modified from time to time. Customer must use reasonable security precautions in connection with Customer’s use of the Services, including…, Customer may not attempt to probe, scan, penetrate or test the vulnerability of a SINCH system or network, or to breach the SINCH security or authentication measures, whether by passive or intrusive techniques, without our prior written consent and entering into a separate agreement with and acceptable to SINCH governing the scope, and containing appropriate restrictions and requirements for any…, A2.2 Content Privacy., Customer acknowledges and understands that the Services may include the transmission of unencrypted email in plain text over the public internet. Customer is responsible for encrypting any Personal Data Customer uses in conjunction with the Services. Email sent using the Services may be unsecured, may be intercepted by other users of the public internet, and may be stored and disclosed by third…, A2.3, If following suspension of the Services for non-payment, Customer’s payment of any invoiced undisputed amount remains overdue for a further ten (10) days, SINCH may terminate the Agreement or the applicable Order Form(s) for breach on written notice., A2.4 Indemnity., If SINCH or any of its Representatives (the “Indemnitees") is faced with any claim (including, but not limited to, any fines, penalties) or other liabilities brought against SINCH or any of its Representatives by any third party relating to Customer Data, Customer’s use of the Service or otherwise arising out of Customer’s actual or alleged: willful misconduct, breach of applicable laws, failure…, A2.5. Disclaimer, . Customer agrees that, with respect to its supply of the Service, neither SINCH nor any SINCH supplier shall be liable whether in contract, tort or strict liability to Customer or to any its customers or end user for (i) any emails deleted or not delivered regardless of the reason for deletion or non-delivery, including, without limitation, email processing errors, transmission errors, or…, Part B – Business Terms, B1. Customer Responsibilities, B1.1. Access and Connectivity, (a) Acceptable Use Policy, . Customer agrees that its use of the Services, including any Customer Configuration provided by SINCH, will comply with the Acceptable Use Policy (the “AUP") at http://www.mailgun.com/legal/aup/ . In the event we determine that your (including your users’) act(s) or omission(s) fail(s) to comply with the AUP, we reserve the right to take any additional action or measure we deem reasonably…, (b) Documentation, . Customer agrees to comply with the SINCH Group documentation found on the respective website and agree that SINCH may establish new procedures for Customer’s use of the Services as it deems necessary for the optimal performance of the Services. Requirements included, but are not limited to, an individual email message not exceeding the per-message size limit (including attachments) of 25MB or…, B2. Commercial Terms, B2.1. Price Changes, . SINCH may revise the pricing terms that apply to Customer’s use of the Services at any time by providing Customer with notice pursuant to the GTC. With respect to Customers that are not party to a then-effective Order Form (i.e., self-service Customers), such rate changes will be effective immediately upon the posting of an update to Customer’s Control Panel. With respect to Customers that are…, B2.2. Reimbursement for Expenses, . Unless otherwise agreed in the Order Form or otherwise provided for in the Control Panel, if any of the Services are performed at Customer’s premises, Customer agree to reimburse SINCH for the actual substantiated out-of-pocket expenses of its Representatives., B2.3. Service Level Agreement, . SINCH guarantees that the Services (meaning any or all of the API, SMTP and Outbound Delivery services listed on our status page but excluding InboxReady offerings) will be available 99.99% of the time in any given monthly billing period, excluding maintenance. Customer is entitled to a credit of 5% of Customer’s given monthly fee for the Services for each 30 minutes of Services unavailability…, B2.4. Credit Limitations, . Customer is not entitled to any credit if Customer is in breach of the terms governing Customer’s use of the Services unless Customer has timely cured the breach. Customer is not entitled to any credit if downtime would not have occurred but for Customer’s breach of this Supplement, including violation of the AUP (referenced below). Customer is not entitled to any credit for downtime or outages…, B2.5. SLA Credits., The credits stated in any applicable SLA are Customer’s sole and exclusive remedy for SINCH’s failure to meet those guarantees for which credits are provided. The maximum total credit(s) for failure to meet any applicable SLA for any calendar month shall not exceed 50% of the then current monthly recurring fee for the Services. Credits that would be available but for this limitation will not be…, B2.6. Delivery & Filtering, . SINCH will use commercially reasonable efforts to deliver Customer’s email messages, but cannot guarantee delivery. Third party filtering services and other policies of recipient email services may prevent successful delivery of Customer’s email messages. While our Service does provide some email filtering services designed to filter spam it does not provide virus scanning, it is recommended…, B2.7., , InboxReady, . SINCH will provide the InboxReady deliverability tools and services as set forth in the Order Form, subject to the service level agreements and other limitations as more particularly described in the product description and/or on SINCH’s documentation for such tool or service. , B2.8., Some terms are incorporated into the Agreement by reference to pages on the SINCH websites and SINCH may revise those terms from time to time (including this Supplement). Such revisions will be effective and supersede and form part of the Agreement as of the time (i) Customer enters into a new Order Form referencing the terms subject to the revisions, or (ii) an Order Form automatically renews…, B2.9., Unless otherwise expressly permitted in the Agreement or herein, the terms of this Supplement may be varied only by a written agreement signed by both parties that expressly refers to this Supplement and the Agreement. An Order Form may be amended to modify, add, or remove services by a formal written agreement signed by both parties, or by an exchange of correspondence (including via the SINCH…, B.2.10., Notices., Your routine communications to Service Provider regarding the Services should be sent to your account team using the Control Panel. To give a notice regarding termination of the Agreement for breach or other legal matter, you must send it by first-class post to the address indicated on the Order Form, Attention: Legal Department, with a copy by email to [email protected] . , Glossary, 1.1 “, Configuration Requirements, " means those specifications as required to perform the Services, such as a required reference architecture, documentation or software version. 1.2 “, Control Panel, " means the customer portal accessible to Customer containing, among other information, the pricing terms applicable to Customer’s use of the Services and users designated to receive support. 1.3 “, Customer Configuration, " means any Customer configuration or information technology system needed to enable the Services or to which the Services relate. 1.4 “, Customer Service, ” means a marketing, advertising, promotional or informational program or initiative, or other project, conducted by Customer utilizing the Service. 1.5 “, Deliverables, " means the tangible or intangible materials which are prepared for Customer’s use in the course of performing the Services and that are specifically identified in an Order Form as Deliverables and described therein, if any. 1.6 “, Intellectual Property, " means patents, copyrights, trademarks, trade secrets, software and source code, specifications and ancillary documentation and any other proprietary intellectual property rights. 1.7 “, Representatives, " means a party’s respective service providers, officers, directors, employees, contractors, Affiliates, suppliers, agents. 1.8 “, Service Provider, ” means any entity, including, but not limited to, mobile network operators, email providers and mobile messaging aggregators, that is used in relation to the supply of the Service and as identified in the applicable Order Form. 1.9 “, Service Provider Conditions, ” means the rates, terms and conditions and “codes of conduct” or email content rule and restrictions imposed by the applicable Service Providers on the provision of the Service and conduct of Customer Services as a condition of permitting SINCH to provide the Service and Customer to conduct Customer Services, including, without limitation, the conditions set forth in Section A1.1 hereof, whether…, SLA, " means any provision providing a specified credit remedy for an identified failure to deliver or provide the Services to the identified standard. 1.11 “, Third Party Software, ” means any third-party software for Customer’s use as part of the Service or to assist SINCH in our delivery of the Service. Type: Legal page
Type: Product