Version 6.1 - Date of release: 5 September 2023 By signing up to our services (the “, Services, ”) and affirming that you (the entity agreeing to the terms, “, you, ” or “, Customer, ”) agree to our terms of service through the sign-up process, you are entering into a master service agreement (the “, Agreement, ”) with the legal entity set out below, which shall be referred to as “, we, ”, “, our, ”, “, us, ” or “, Sinch, ”. The account creator represents and confirms to Sinch that you are the duly authorised representative and signatory of the Customer to act for and on behalf of the Customer to enter into the Agreement and accepts the General Terms of Services and all other terms, as set out below. All information provided is complete and accurate. The Agreement shall be effective on the date at which time the…, Parties, ” and each a “, Party, ”., If you are domiciled in:, You are contracting with:, Notices should be addressed to:, The United States of America or Canada Sinch America, Inc. (a Delaware corporation) Sinch America Inc., Legal Department, 3500 Lenox Rd NE, Ste. 1875, Atlanta, GA 30326, Georgia, USA Europe Sinch Sweden AB Sinch Sweden AB, Legal Dept. Lindhagensgatan 112, 112 51 Stockholm, Sweden Rest of the World Sinch UK Ltd. Sinch UK Ltd., Legal Department, Viking House, John Roberts Business Park, Pean Hill,…, General, The Terms apply to you, your agents, any service provider(s) you work with, and any employees, representatives, agents, and suppliers (collectively "you" or "Company"). The terms of the Agreement are set out herein (the “, Terms, ”) and as referenced below, and you agree to comply with the Terms. The Agreement is effective as of the date agreed to by you (“, Effective Date, ”). These terms, the applicable terms listed in the table below, any accompanying API documentation, and any applicable policies and guidelines are part of the Terms. To the extent applicable, the following terms are incorporated by reference into these Terms, and listed in order of precedence. Data Protection Agreement Messaging Supplemental Terms and Conditions Social Channel Supplemental Terms…, Commercial, The Customer will pay Sinch the fees and taxes and all other amounts payable to Sinch through prepayments made by the Customer on the Customer’s Account in the SINCH Dashboard. The fees shall be calculated in accordance with the rates and pricing which Sinch makes available to the Customer (by means determined by Sinch) from time to time. All Recurring Fees and One-Time Fees may be deducted in…, Term and Termination, The Agreement is in force until terminated by a Party (the “, Term, ”). The Agreement may be terminated by each Party by giving ninety (90) days advance written notice to the other Party. The aforementioned notice period for termination by the Customer shall be subject to the Customer’s full payment of any and all fixed fees regarding Services ordered by Customer with a longer notice period than ninety (90) days. Upon termination of any Service, all fees incurred…, Changes, Sinch reserves the right, in Sinch’s sole discretion and with or without notice from time to time, to modify or update any Services (including but not limited to the features, scope, reach and functionality). Additionally, Sinch may amend the Agreement (or any part thereof), and such amendment will take effect on the date Sinch designates (or upon expiration of the minimum period of notice Sinch…, Compliance, The Customer shall (and shall ensure that the Customer’s customers, Affiliates, employees, contractors and agents shall) ensure that all use of the Services and all Data complies with applicable laws and the Compliance Rules, including but not limited to export control laws and regulations, economic, trade and financial sanctions laws, regulations, embargoes, restricted state lists or restrictive…, Governing Law and Dispute Resolution, The governing law and dispute resolution as set out in section 13 of the GTC shall apply between the Parties.
Type: Legal page
The Conversation API does not provide the Customer with access to any underlying messaging or social channel. Access to and use of any underlying messaging or social channel may be ordered from Sinch by the Customer subject to separate Order Form(s). For avoidance of doubt, this includes when Free Tier pricing for Conversation API applies to the Customer., Data Retention, . The standard retention period for conversation data applied by Sinch is 180 days. The standard retention time for contact data is indefinite. Customer understands that this is part of the functionality of the service. Customer can change the retention period for both categories by itself. Information is given in the service specification and within the dashboard. A change of retention time is…, Data Localisation, . The Services ordered under this Order form present a choice on hosting locations. This is set from the start of the Service, configured by Customer self-serve via dashboard.sinch.com or upon request to the Customer account manager at service setup. If Customer wishes to change the Hosting Location after setup, it needs to contact Sinch and Customer understands that changing the Hosting Location…, Conversation API Pricing, Here you will find the pricing tables for Conversation API , Free Tier, MAUs included in free pricing, Channels, Transactions Per Second (TPS), Per Conversation API “APP” <=100 MAU, >1 Chat Messaging Channel from All Supported Channels., 1, OR, Per Conversation API “APP” Unlimited, Maximum of a single configured Chat Messaging channel, 20, OR, Per Conversation API “APP” Unlimited, Single Chat Messaging Channel + SMS and/or MMS, 20 , Charged Tier, MAUs Included, Channels, Transactions Per Second (TPS), Monthly Platform Fee, Per Conversation API “APP” Unlimited (Beyond the 100 MAUs covered in Free Tier), >1 Chat Messaging Channel from All Supported Channels., 20 €149/$179/£129 and with possible discounts as per the table below Discounts to Monthly Platform Fee based on the number of active apps:, #Active Apps on Client Account, Monthly Platform Fee (€), Monthly Platform Fee, ($), Monthly Platform Fee, (£), 1st – 10th €149 $179 £129 11th – 50th €119 $143 £103 51st – 100th €89 $107 £77 >100th €69 $83 £60 *A Single Conversation API “App” Supports single, similarly named Sender-ID’s across Sinch supported channels. Eg. WhatsApp “Sinch Europe”, Facebook Messenger “Sinch Europe” would require one Conversation API “App”, but WhatsApp “Sinch Europe”, Viber “Sinch Europe” and WhatsApp “Sinch USA” would…
Type: Legal page
Type: Component Page
Type: Product
For over 17 years, Parfym.se has been a pioneer in the online beauty retail industry in the Nordics. With a commitment to delivering exceptional customer service and unforgettable experiences, Parfym.se has become a trusted name among beauty enthusiasts. As their business and industry evolved, Parfym.se recognized the need for innovative, two-way communication with customers beyond traditional…, Challenge: Reaching shoppers quickly, and with precision , Parfym.se has been using traditional SMS to communicate with customers for a very long time. However, it wasn’t until they met with Sinch that they truly began to understand the potential of SMS as a channel. “SMS itself is not a problem,” said Ehsan Ghaffari, COO and CTO at Parfym.se. “But once we met [with Sinch], we realized that there was so much more to SMS that could be done that we didn’t…, Solution: Using Rich SMS for segmented, personalized campaigns , Parfym.se found an ideal partner in Sinch for their SMS and rich messaging campaigns. And for a busy retailer planning for Black Friday campaigns, the Parfym.se team found the platform itself easy to use to get campaigns off the ground. “The thing with Sinch campaigns and Rich SMS is that it’s the middle layer where we can create a landing page that we can design,” said Ehsan. “It’s really user-…, Result: Amplified engagement and remarkable ROI , Armed with Rich SMS at their disposal, the Parfym.se team now uses this channel to cut through the noise of promotions, captivating customers with relevant and personalized offers. While emails often get overlooked in the daily hustle and bustle, SMS alerts are timely, immediate, and have higher open rates. “When [a customer] receives an SMS, the open rate is 90% or above. And this can be…
Type: Customer Story
Type: Event: Sponsored
Type: Podcast
How to enhance the banking customer experience, Mobile messaging has become one of the most critical channels for banks to reach customers and a fundamental way to futureproof customer relationships and build truly scalable solutions. As part of our latest consumer research for banking and financial services , we asked 3,000 customers worldwide what kind of banking experiences they value most, what earns their trust and loyalty, and how…, Creating a great customer experience in banking is about empowering your customers and delivering value across their entire journey, all while reducing friction., This means meeting your customers in the places and moments they find most convenient. Our research clearly shows banking customers find value in messaging-based experiences, and best-in-class banks have already embraced this type of solutions to better connect with customers and provide education, insights, and real-time solutions to problems — and, in turn, build deeper relationships and…, 1. Prevent fraud and build trust with transaction verification and messaging-based “badges”, When fraud is suspected in a customer’s account, time is of the essence. Messaging is the fastest, most frictionless way to verify transactions and protect customer accounts. Take Nets, for instance — a leading payment processor in Europe. The company handles millions of daily card transactions and needed a two-way SMS solution that could alert customers of possible fraud in a conversational,…, Financial institutions can give customers visual confirmation that their data is secure, , by displaying digital badges to confirm their identity on calls and in messages. They can also encrypt conversations inside a messaging app. Not only does this help protect customers against spammers and phishing attempts, but it also reduces friction by giving customers the peace of mind they need to engage in sensitive conversations with their bank., 2. Deliver critical information and enable meaningful conversations, Instead of using messaging to send one-way banking alerts, give banking customers the chance to reply! Our research clearly shows the importance of two-way messaging conversations in banking :, 53% of banking consumers say they’re frustrated when they can’t reply to a mobile message. , “I received a fraud alert about unusual banking activity, but I’m traveling this week. Please don’t flag charges from Scotland.” Helpful and simple! Now let’s look at another scenario. When customers miss a loan payment or run out of money in their checking account, customer normally get the news via a warning. Increasingly, banks are taking a more proactive and responsive approach to customer…, 3. Let customers perform banking tasks and seek support on their own terms , Bank customers who need to perform simple tasks typically still open their mobile app or log in on a computer to get these tasks done. Smart banks are making these simple tasks even easier, for instance by letting customers authorize transactions or pay their bills via messaging. Messaging chatbots can also help banks boost digital sales, for instance by providing customers with a fast and…, With the right tools, supporting banking customers when and where it matters is also much easier than it seems. , Conversational AI applications allow banks can create helpful, interactive FAQs and provide instant answers to basic banking questions 24/7 on messaging channels like WhatsApp , Instagram , and more. Not only does it reduce friction, but it also helps increase conversions. And of course, it integrates seamlessly with other customer engagement solutions like Contact Pro, our omnichannel cloud…, 4. Step up customer onboarding with interactive guides and tutorials , Today’s customers expect financial partners to make their life easier. Rich-media, educational content is a perfect way to do just that. Research shows this type of experiences earn high marks from customers: 76% would like a buying guide based on previous purchases and activity 81% would like a personalized video tour 83% would like a video tutorial based on a recent purchase What would…, 5. Share personalized recommendations and finance insights, Sending out promotional mobile messages can be challenging if a customer isn’t willing to receive this type of notification. Banks can use messaging channels to find out what types of offers customers are interested in, or funnel them to their online settings to set up the types and tempo of notifications they want to receive. Developing personalized messaging is a great way for banks to…, conversions, with relevant product recommendations based on their financial history and needs, like loan or credit card offers. And with rich messaging channels like WhatsApp, Instagram , Facebook Messenger , RCS , or Apple Business Chat , it’s easy to create compelling campaigns that instantly grab attention. And what if you could offer a personalized financial assessment to your customers or show them…, Nearly 90% of the consumers we surveyed said they’d like to receive personalized financial advice from their bank, but fewer than 3 in 10 get this today. , Many banking apps now incorporate spending insights into customers’ dashboards to help them manage their finances, but these insights are only visible if you log in. Using messaging, banks can build deeper connections with customers, for instance, by giving them real-time updates about how they’re tracking relative to spending (“Tony, you’ve spent 80% of your dining-out budget for December!”).…, messaging is also a great way to encourage savings, . Using the app, banking customers can set monthly savings goals and activate savings features such as rounding up on purchases and depositing the difference to a savings account. Then, using the messaging channel, banks let customers know how they’re doing each month, send out badges for hitting milestones, and even reward customers with loyalty points. , Build a futureproof banking customer experience with smart digital solutions , With more and more banking being done digitally, mobile messaging offers banks the opportunity to forge a new kind of online customer relationship — one that’s more conversational and customer-centric. , Using AI-powered chatbots, conversational channels, and video , banks can deliver scalable solutions, reaching customers with the information they need, where and when they need it. , Whether it’s sending personalized offers, answering simple inquiries, securing accounts, or providing guidance toward financial goals or a safe ecosystem for conversations, smart technology helps banks become a financial partner customers can turn to for fast, convenient, individualized service, all while optimizing conversions and costs. “Technology enables a superior customer experience.…
Type: Blog Article
Type: Podcast
Type: Component Page